Policies & Procedures | Impact Apparel

PRINT/DECORATION PLACEMENT: There is no way to efficiently measure a distance from the collar on each shirt as each garment is loaded. If you request a shirt that has the design 2″ down from the collar, we will use that as a guide and do our best to make sure all shirts hit that target. However, all shirts will not hit exactly 2″. They may be off as much as an inch in any direction. This will not be considered a misprint and we will not reprint or refund these shirts. Anything over an inch and a half from your desired placement will be considered for reprint. If no placement is requested we will use our opinion and standard specs to place design.

TURNAROUND TIME: The turnaround time on your order starts when you’ve paid in full and we have all information required to complete your order (all artwork, products, sizes, details, etc.) Delay in receipt of any of this info can/will result in production delays. Our standard turnaround time is two weeks unless otherwise stated. Complex orders/add-ons may increase this time. Delays in the approval of mock up can/will result in production delays. Any order changes after the order is placed will also cause production delays. Impact Apparel will not be responsible for for delays resulting from any of the above and may not make your deadline. Therefore, make sure you know exactly want you want and need before finalizing your order. If you have a specific deadline for your order, it is very important that you let us know when you place your order. A rush fee may apply. If you do not notify us of a due date until after your order has been placed and pushed through our system, we may not be able to accommodate your request. Any circumstances out of the control of Impact Apparel (weather delays, shipping errors by suppliers, out of stock merchandise, acts of God, etc.) may also require more time and are not factored into the initial turnaround time estimate. We simply are not responsible for these delays.

T-shirt RUSH orders
We do offer RUSH service if needed. Rush Fees are applied as follows:

• 5-9 Business days: 20% of total order
• 3-4 Business days: 30% of total order
• 1-2 Business days: 40% of total order

If needed we may have to expedite shipping of your items to get them to our shop in time to meet your deadline. If so, you will be responsible for those shipping fees.

ORDER CHANGES: Once your order is placed we begin working on it right away. Every person in our shop will be involved in your order at some point. Most of the time involved in your order is in the Pre-Production phase. Therefore, you may be subject to a $50 change fee in addition to the added cost involved such as (restocking fees, shipping expenses, screen fees, etc.) if you make any change to your order once it has been placed. If you have approved your proof(s) and screens have been burned for your order you will also be subject to a $35 screen fee per screen. Even if you paid a rush fee, any changes to your order will result in delays and the deadline cannot be guaranteed.

PROOFING: All artwork is to be approved by digital proof through email or by coming into the shop. Artwork must be checked for spelling, color, sizes ordered, placement/size of artwork and overall accuracy by the customer. It is very important to look over every detail of your order, as this is exactly how it will be produced. We will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modification requested after customer approval will result in production delays and additional expenses for which the client will be invoiced for accordingly. Any delays in the approval process longer than 24 hours after proof was sent can/will result in production delays. Impact Apparel does try and catch mistakes ahead of time, however we will not be responsible if you proof is approved with errors. We may however offer to redo the job at a discounted rate in the event your order was approved with errors.

ARTWORK: Our customers have come to rely on our design team to bring their ideas to life. We offer 30 minutes of free artwork editing as part of your initial order. However, if you are providing art and it needs recreated or if we have to spend more than the 30 minutes offered on it, it will be billed at $45 per hour. We will let you know in advance if this is the case and give you an estimate of total time/cost. If you are providing artwork please make sure it is in the following formats (PDF, EPS, or .ai) The design should be sized to desired printed specs. All files must be 300 DPI or vector format. Text must be converted to outlines. Printing, stitching and other printed items can only be as good as the artwork. Impact Apparel will not be responsible for poor quality customization due to poor artwork. We also are not responsible for any misspelling or errors in your provided artwork.

SHIPPING: We do offer UPS Ground shipping, and even can provide rush shipping upon request. You may also choose to bypass shipping altogether, by coming in and picking up your order at our Springboro location.

INK CHANGE FEES: Your order is priced in part based on the number of colors to be printed. At times our customers request to have the colors printed to be changed mid run for various reasons. Many companies treat these as an entire separate order costing the customer a fortune. We simply charge an ink change fee of $25 per color.

ADD-ON POLICY: Impact Apparel does have a 24-piece minimum for ordered apparel. Although lesser quantities can be produced by request, the cost will most likely be greater than the 24-piece price point per item. The set up process for Screen Printing is very time consuming and involved. There is a huge cost in tearing down jobs and putting them back up again over and over. At times, customers do need to add on more shirts to an order after they have already picked up. In the event the policy is as follows

You have 2 weeks to add on to any order from the date of pick up/delivery. The add on order must be a minimum of 10 pieces and will be charged at the same price per piece rate as the original order. For quantities less than 10 pieces you will be charged a set up fee of $25 per screen plus $15 shipping per vendor that the items come from. Items will be charged at the same price per piece rate as the original order. Any add on attempt after the 2 week period will be treated like a new order and will be priced as such. Previous order volumes will not be considered in the pricing of said “new order”. We always recommend to make sure your final numbers are correct and to order a little extra if needed to avoid adding on to a job. Add ons will be completed in our normal turnaround time. We can rush if needed but rush fee may apply.

GARMENT DISCLAIMER: Impact Apparel is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching and/or garment defects (holes, ripped seams, etc.) We try our hardest to inspect the garments as we print them, but we can not guarantee each garment. We are not the manufacturers of such apparel so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important. If you find any of these garment defects please let us know and we will work with the manufacturer to attempt to get you a refund. We will not refund or exchange any garment due to fit.

QUALITY ASSURANCE: We try and check every garment as it’s completed, but there are times when some mistakes will make it out the door. It is your responsibility to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with your order. Impact Apparel will not be responsible for errors with your order after the 72 hour window. We will also will not be responsible for any lost income, customers, accounts and/or contracts if defective garments are sent out to your final customer. While we do issue quality checks of the apparel, the final quality assurance check lies in the hands of you, our customer. Upon receiving your order you will sign off on a pick up sheet stating that everything is satisfactory and approved. Your signature and taking of the goods constitutes your acceptance of said goods. NOTE: Any print that goes over a seam can result in imperfections. Impact Apparel will not accept responsibility for imperfections due to printing over seams or non-flat surfaces. We use the same set of screens per design. That means the image printed will stay consistent in size regardless of the apparel sizes. If you would like different image sizes on different apparel sizes you must let us know ahead of time. Each set of screens will be counted as a separate order and priced accordingly unless otherwise stated. Please keep the max print size in mind when printing on girls sizes and youth sizes.

CLAIMS & REPRINTS: We go to great lengths to try and ensure every order that leaves our shop is accurate. All of our clients are valued regardless of size of order, and we want you to know that. Any order printed differently than the approved proof will be granted a reprint of the defective product. All claims must be submitted within 72 hours of delivery date. Please call, stop in or email to submit your claim. If any errors are the fault of Impact Apparel, we will gladly accept responsibility and redo the items produced with errors. We do not offer refunds unless otherwise approved, but will redo any production errors that exceed the spoilage rate. We do require you return the items with error. We will only replace the amount of items that are returned.

SAMPLES: Our staff is more than happy to help you select the apparel that you want. However, you must make sure the item you select is right for you. Ultimately, it’s your decision. Impact Apparel will not be responsible for the garments you pick out. If you are unsure of the exact garment you want or need we will order in samples or size runs for you. These will be charged at a per piece rate. Any sample that can be used toward your order will be credited toward your order. If shipping charges apply to get your samples in you are responsible for those charges. All samples must be paid in full at time of order unless otherwise stated.

OUT OF STOCK ITEMS: Impact Apparel will not be responsible for items that are out of stock. While we check items we know have potential stock issues, all garments are ordered after your order is placed and we cannot guarantee their availability. If items are out of stock we will provide you with replacements options and get your approval before choosing such replacement items.

DECORATING ON CUSTOMER SUPPLIED GARMENTS: We highly recommend using our garments for customization. We know where they come from and they are made especially for customization. However, if you insist to supply us with the garment to be customized we will do it. Shop rates will apply and will not reflect the normal pricing grid. You will also be subject to screen or other set up fees associated with producing your order. Please keep in mind the underage/spoilage rate when providing your own garments. We always recommend you provide extras. We will in no way be responsible for your garments for any reasons whatsoever regardless of fault. You are having us print them at your own risk. Impact Apparel will not be responsible for decoration longevity, washouts, etc. on your customer-supplied items.

PAYMENT: We require a 25% downpayment on the project at the time of ordering, unless otherwise approved. This helps cover the cost of ordering the garments, shipping and so forth. The balance of the invoice is due at time of pickup. Unpaid orders will not be released. If needed, we can produce an invoice for you same day in order to get a check cut.

CANCELLATION: Any pre-payments will be forfeited if any work has begun. Depending on the situation we may issue a partial refund minus expenses Impact Apparel has accrued for work performed. If production has begun we cannot cancel your order.